Ethnography online shopping

Ethnography online shopping and delivery experiences

Innovation – ethnography, online shopping and delivery experiences Challenge DPD Group is the second largest parcel delivery network in ...

User research digital media habits and digital literacy among teenagers

User research into digital media habits and digital literacy among teenagers - informing future policies and development ...

Ethnography of a chronic condition

Ethnography of a Chronic Condition

Ethnography of a chronic condition - sparking new ways of looking at the key issue of living with a chronic medical ...

Government Digital Service User Research

User Research Government Digital Service

User Research Government Digital Service creating innovative learning experiences for technologists Challenge Technology departments in ...

User research for a STEM Centre

User Research for a STEM Discovery Centre

User research for a STEM Discovery Centre - designing an inspiring and innovative hub for learning Challenge Science, Technology, ...

moves app user research

User Research Mentoring -Moves app, ProtoGeo

User research mentoring for the Moves app to create a human centred development process  Challenge Physical inactivity and obesity are ...

Service design diabetes management

Service Design and Diabetes Management, Design Council

Diabetes management - healthcare innovation through service design, co-creation and ethnography Challenge 29 people per week in Bolton are ...

Ethnography and teenagers

Ethnography and prototyping digital learning services

Ethnography and prototyping services - digital learning for teenagers, youth workers and librarians Challenge Teenagers need to be able ...

user research for mobile

User Research and Design Strategy for Mobile Advertising

User research and design strategy - understanding mobile advertising messages Challenge To provide a detailed understanding of users’ ...

Ethnography of people

User research and service design, families in crisis the LIFE Programme, Participle

Developing a new service with hard to reach families Challenge One of the objectives of a service design project in Swindon was to identify ...

User research identifying future opportunities for the mobile communication experience

Identifying and understanding future opportunities Challenge Mobile devices are ever-present and they provide instant connectivity to social ...

Rodd Design Meet 2 Eat

Service design, innovative services to help older adults live independently for longer, Rodd Design

Developing a new service model and identifying lifestyle changes Challenge The Office for National Statistics (ONS) has reported that over ...

User research and co-creation physical activity – Activmob, Design Council

Behaviour change through understanding everyday life Challenge There has been a decline in physical activity amongst adults and this can ...

Ethnography and service design health and wellness, Participle

Developing new healthcare service models Challenge The healthcare service in the UK is facing a number of challenges including an ageing ...

Ethnography of people’s finances

An ethnography of people's finances to understand financial behaviour Challenge Financial service providers need to be able to understand ...

Service design and the visitor experience

Service design and the visitor experience - increasing dwelltime and secondary spend Challenge Based in the National forest CONKERS is a ...

User Centred Design Research Guide, WRAP

Creating a toolkit for designers – demonstrating the importance of user centred design Challenge WRAP (Waste & Resources Action ...

Ethnography – the long-term care revolution, Innovate UK

The long-term care revolution - insights to drive innovation in the care sector Challenge Long-term care in the UK is facing a number of ...

Social innovation providing support for older adults

Social innovation - providing support for older adults: New understanding and identifying opportunities through ethnographic ...

Isolation and older adults, ResearchWorks

Isolation and older adults: framing future research and identifying opportunities Challenge Isolation is a very complex subject area from ...

Design research & cultural understanding, Kodak

Design research & cultural understanding to identify new market opportunities Challenge Identifying opportunities for mobile phone and ...

The Lawn Mowing Experience, International Ethnographic Research

Cross cultural insights to develop new products and market opportunities Challenge InProcess are a strategic innovation consultancy with ...

Doblin Innovation Consultants

Identifying strategic opportunities Challenge Home shopping, using e-commerce channels and also traditional catalogues, represents an ...

The Home of the Future

Understanding how people experience and construct the ‘home environment’ Challenge The needs of people who own or rent a home are ...

Food on the go

Redefining the snacking moment Challenge Time pressures, environmental and health concerns are influencing the relationship between ...

The Automotive Customer Experience

The car experience – from purchase through to the driving experience Challenge An automotive company wanted to understand, from an ...

Hand Washing Behaviour

Behaviour change and identifying new product opportunities Challenge The project aimed to understand how and when people wash their hands ...

The email user experience

The role of email in communication Challenge Email plays an important role in the life of people both in terms of work and also social and ...

Innovation and the automotive experience

Digitalisation, urban living and the driving experience Challenge With the growth of urbanisation and digital services there are new ...

Oil Container Packaging Design

Ethnographic research to understand user behaviour Challenge To identify and understand the frustrations and usage patterns of people using ...

Passenger Information Provision, Cardiff Airport

Creating an enhanced customer experience Challenge Cardiff Airport welcomes over 1 million passengers per annum. Working as a sub-consultant ...