• Participle, The LIFE Programme
• Context Based Research Group, Financial Services
• Light Minds, Training Strategy for Children
• Planning Solutions, CONKERS visitor experience

Participle is a company which works with and for the public to create new types of public services that make a real difference in everyday lives. One of the objectives of a service design project in Swindon was to identify ways in which families and individuals could transform their lives through the introduction of new public services based upon their specific needs.

Working with a multi-disciplinary team of designers and researchers a module of ethnographic research was carried out for Participle to identify the everyday life experiences of families coping with complex multiple difficulties such as poverty, stress, debt, domestic violence, alcoholism and anti-social behaviour. An analysis workshop helped to identify key insights and scope out initial new service opportunities.

The Guardian newspaper has published a short article on the project. The Centre for Excellence and Outcomes in Children and Young People’s Services has published a case study and the project website is here http://www.alifewewant.com

A LIFE We Want: Families for Change from The Life Programme on Vimeo.

Core role:
Research:
In home interviews;
Participant observation.

Analysis and synthesis
Identifying and clustering needs of end service users;
Identifying framework for new service model;
Helping to develop early service concepts.