We are a deliberately small team which includes:

  • A strategist and ethnographic researcher
  • A filmmaker
  • A researcher

Richard Linington, Director
Richard-Linington-4Richard is the principal of Experience Research and Consulting Limited. As a people centred researcher, he takes a holistic approach to carrying out research where he uses his skills to help solve complex problems.

The ethnographic research he carries out helps companies uncover the surface and latent needs of people which are then projected forward into development of solutions that focus on the target audiences who will use them – aligning research findings with business needs. Richard is passionate about placing people at the centre of his work.

Richard is an experienced research professional and systems thinker who has been carrying out ethnographic research for over 12 years and has broad consultancy experience from mobile technology through to the healthcare, public services, tourism, recreation and heritage sectors.

Richard has written an article on ethnography and the digital experience Real Time, Real Lives – Ethnography and the Digital Experience published in Arttu and has recently prepared a case study for Marketing and Public Relations for Museums, Galleries, Cultural and Heritage Attractions published by Routledge.

Prior to setting up Experience Research and Consulting Richard worked for BMP DDB Needham, Razorfish (where he worked for clients such as including the Wellcome Trust and Astra Zeneca) and Planning Solutions Consulting. He has a masters degree in sociology and anthropology and a BA in history and development studies.

Here is Richard’s Linkedin profile.

Nicola Wright, Associate
NicNicola holds a BA Honours degree in English Literature and Language and has over twenty years experience of researching, writing, editing and project management.

Nicola has carried out research in a wide range of sectors including public relations, publishing and medical marketing, seeing projects through from initial concept to publication.

She has researched, written and edited dozens of publications, ranging from children’s non-fiction to adult lifestyle and medical journals. Her project management experience includes commissioning and managing authors, editors, proofreaders, indexers, photographers, picture researchers, designers and illustrators, as well as liasing with sales, marketing, production and printers to ensure that projects are delivered within budget and on time.

Companies Nicola has worked with include Zigzag Publishing, Colour Library Books, Wayland, Bridgewater Publishing and Guild of Mastercraftsmen. Nicola combines detailed research experience with strong analytical and reporting skills.

Alex Denny, Associate, Film Producer and Editor
Alex1-246x300Alex has a BSc (Hons) in Video and Broadcasting and has carried out filming, producing, editing and directing work to produce a range of films. Alex carried out a number of projects whilst working at University, including filming the 2009 Graduation service for the University of Portsmouth and the BBC which was screened online, and also helping to run the University TV Channel.

Alex has filmed a wide range of different activities, which has included the returning of the FA cup to Portsmouth and he was a camera man and sound recordist for the ‘Abolition of Slavery’ documentary which covered a year long celebration of the end of slavery.

Alex has worked with a number of clients including:- Wightlink TV, Bespoke Events and Gay Baldwin’s Ghost Island on projects ranging from promotional films, events coverage, documentaries and news/entertainment inserts. This involves working with a whole range of pre-production, production and post-production techniques including:- shot planning, script work, conducting interviews, producing cut-aways for news inserts/promotional videos, live event coverage, documentary film-making, encoding, converting and uploading.

Here are some answers to questions we are asked about our work and here are some of the benefits of ethnography.

Please free to get in touch with us to find out how user experience and ethnographic research can help you.