User Research Government Digital Service

User Research Government Digital Service creating innovative learning experiences for technologists

Challenge
Technology departments in government are changing with technologists across government working with a wider range of suppliers, open standards, within an agile framework and developing technology solutions based on the needs of users. A new learning and development programme is being developed to support this change.

Work
Working with the Government Digital Service team in the Cabinet Office we carried out a module of initial discovery user research. The discovery phase of user research focused on working with technologists including chief technology officers through to chief operating officers, technical architects, developers, technology leads, data scientists, user researchers and service managers. We also explored the learning and development landscape in the private sector to benchmark examples of best practice.

User Research GDS

Image kindly supplied by Government Digital Service

A key element of the project was integrating user research into the project and embedding the voice of the user.

Outcome
The user research and benchmarking is being used to create a vision for learning and development for technologists working in government. The key outcomes will also include a technology curriculum, new pathways of learning including formal, informal and social learning along with a technology skills matrix to enhance learning experiences for technologists. Find out more about the project and to find out more about the work of the Government Digital Service team please visit their blog or you can follow GDS on Twitter .

If you would like to discuss how we could potentially help you please don’t hesitate to phone 07866 742628 or email Richard.



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